Name: AYA Salon & Spa
Item: AYA Salon & Spa
Author: petaluma

Annie Edmunds Khuner

I’ve been coming to your salon for years. I’ve been a good customer and I’ve spent a small fortune there. I have never cancelled late, and have rarely cancelled at all. Maybe once. Due to an unforeseen problem that came up, I had to call and reschedule yesterday. I was two hours short of the 24 hours, only because I was stuck in horrendous traffic going through Marin county. I was told by the person working at the front desk that I would be required to pay 50% of the cancellation fee, which I refused to do. This is the worst customer service I’ve ever experienced. It’s ridiculous and outrageous to treat any long time customer like this. It was two hours! It’s such bad business. The right thing to do is to cut your old, frequent, high spending customers a little slack. The inexperienced person with ZERO customer service skills said she’d speak to the manager about it. No one called me back. She just kept saying over and over, “That’s the policy, that’s the policy,” This is not about me thinking I’m entitled, this is about your shabby treatment of a great customer that you have now lost. I adore Joel and will miss him, but I’m out.
3 years ago

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AYA Salon & Spa